Frequently Asked Questions
Everything you need to know about your favorite knitting and crochet supplies.
How long does international shipping take?
We offer worldwide express shipping. Most international orders are delivered within 2 to 5 business days via DHL or FedEx.
Can I return yarn if I am not satisfied with the color?
Yes, you can return any unused and unopened yarn within 30 days of purchase. Please ensure the labels are intact for a full refund.
What should I do if my dye lots do not match?
We always strive to pick the same dye lot for every order of the same color. If there is a discrepancy, please contact our support team immediately.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal.
How can I track my order status?
Once your order is shipped, we will send you a confirmation email containing a tracking number and a link to monitor your package.
Do you offer wholesale pricing for large projects?
We provide competitive pricing for bulk orders. Please contact our wholesale department directly for more information on volume discounts.